Shipping policy

You will receive an email including your tracking number when your order leaves our studio.

Your order has a standard production time to make your piece(s), unless you paid for upgraded shipping at Checkout. Please refer to your Order Confirmation email for estimated production time. 

*Please note that production time is exclusive of shipping time.

Once your order is shipped out, you will receive an email notification including an updated tracking number. 

We are absolutely confident in the quality of our products and want you to feel the same way.

In the case where your non-custom order isn’t quite working out for you, we offer one free* return or exchange for non-custom, unused items. Non-custom items must be returned/exchanged within 14 days of receiving your piece(s) (based on tracking timestamp date received). Please email etchandember@gmail.com to start the return process.

Once an order has shipped out we will not refund the shipping for a return. Shipping costs will only be refunded if an order is cancelled prior to shipment.

Note: We are currently unable to accept returns on custom or personalized items. 

*One free return or exchange for US orders.